ING – YOUR FUCKING BAD BANKER

This is  the first time I use my blog to vent my personal anger, if not fury.

Three weeks ago, I bought a new phone (the ‘old’ one suddenly gave out; but repairing nowadays cost you more than a new phone..)

All the old apps are nicely copied onto the new phone – except my ING bank app. Without that app I am helpless: I have to pay French workers who are repairing a roof; they won’t work if I do not pay them the next instalment, which is not about pennies. Any storm now will blow off the roof.

I try to log into the ING site; my codes, nicely typed in a codebook, so no mistake possible, do not work any longer.

I phone ING, that is: more than two weeks ago. ‘We’ll send you an SMS with code – to change the codes’. SMS does not arrive. After two more gruesome calls to the ING desk (waiting till doomsday comes) it is I who finally figures out that in my ING log, my French address is nicely registered – alas, my phone number is given a 0031 (Is Holland) instead of a 0033. Fat chance that any SMS from ING would ever arrive.

Alas again, this can only be changed by myself. I shall receive a letter within five days with a code’; That letter arrives 11 days later… And alas again: there is an activation code in it, but not a new password plus user-name. So: nothing doing: I have to wait another ten days…

I told the nice desk-man on the other end of the line – whose children I could hear play – that I would go to court if in the mean time my roof blows of.

I ask if, this time – at least – they can send me the blasted letter express; so much time later, after a talk to the chef: alas, not possible.

One has become the slave of an institution which is advertising its ‘services’. If it were a person, I would scream: Drop ye dead – and rot in hell!!

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Sierksma, Montmorillon 14.6/2023